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MXM Does not Pick up on Subsequent Information for CBKS

SEE SCREEN SHOT - MXISO shows "Subsequent Information" which shows that this chargeback was actually 2 cbks that were submitted together. 

 

In MXISO you can see that there are 2 by going to Daily Cbks Report and then after clicking on the chargeback there is another link that says "Show Subsequent Information" - once you click there you see both cbks

 

MXM does not have the ability to drill down into the cbk to see the other cbk - merchant was concerned because she was debited twice, but only saw one cbk in MXM. This looks to be working as designed, so i did not submit as a bug. 

 

 

Multi-Systems, Inc - 554402000334243  
CBK Ticket 3.PNG
CBK Ticket 2.PNG
CBK Ticket.PNG
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  • Guest
  • Mar 22 2017
  • Won't Do
MX Merchant / Reporting
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