MX Merchant Ideas

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Send Link2Pay link from Recurring Contract to update expired card

Currently, when a card expires for a recurring contract, the merchant must reach out to the customer and get the card information over the phone to update a recurring contract.  It would be helpful when the merchant sees a declined card for Recurring because it has expired if they could send a Link2Pay invoice straight from the Recurring Contract screen to the customer so they can securely update their card information.  It doesn't require a customer portal/login etc because it is working like an Invoice and saving the card information to the vault and on the recurring contract. 

  • Jennifer Autian
  • Feb 14 2018
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  • Chris Diaz commented
    May 16, 2019 20:02

    We now have Account Updater which fixes this issue and automatically updates expired cards.