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batch reports do not match deposits entering bank

I've been a customer w/ 3 business accounts for years.  Over the past 4 months the batch report does not match my bank deposit amount.  The batch used to be easy to read where the MC and Visa were combined and the Amex separate.  Now I have to play a matching game daily to find out which deposit goes where.   You mentioned there were glitches in the sytem a few months back but nothing has been resolved in my account.  PLEASE repair!

  • Guest
  • Aug 16 2018
  • Won't Do
  • Attach files
  • Guest commented
    1 Jun, 2023 01:54pm

    Yes! BATCH reports need to include the detail of what is included in the deposit. We should not have to click on the batch number to see/download that detail batch by batch. A BATCH SUMMARY report is what's offered now. Create another report called BATCH DETAIL that shows the daily batch amount (transferred to bank) and the specific transactions/sales/refunds that are included in that batch. This should not be a two-step process.


    Much improvement needed here, MX Merchant!!

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  • larry man commented
    23 Nov, 2022 06:10am

    Not much help to you at the moment but I can attest that Articulate are working on this.

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