MX Merchant Ideas

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Request to see explanation for return code on ACH transactions

Currently under ACH return report you can see a return code but no explanation. Would like to see an explanation for return codes, possibly by hovering over that field like we have for declines in the payments screen. 

  • Guest
  • Jan 20 2017
  • Shipped
MX Merchant / Reporting
  • Feb 27, 2017

    Admin response

    Oops! We didn't think that one all the way through... The ACH Return report showed the return reason but didn't exactly give a legend or key to help you identify what that code really means. So we added a new column just to the right that gives you an explanation as to why the payment was returned. It shows up in the export too!

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