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Control Scan gave me errors for 2 days just trying to log in and then took me through the wrong questions because we have multiple payment processors for different functions. It tried to require a scan when I shouldn't need one according to their support person Widley(?). He guided me through starting the questionnaire over, but it still says I need a scan in MX Merchant and I've never even had that question come up in the years we've been doing this.

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Apr 4 2017
Won't Do

MX Merchant / Other

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Alex Clark commented

November 02, 2022 04:52

If the problem is still relevant, you can record me a video of your screen, if there is no screen recorder, I can advise this one https://www.movavi.com/learning-portal/snipping-tool-for-mac.html. This will help me better understand your problem

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