MX Merchant Ideas

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chargebacks should be attached in MXM so that we can pull ourselves

  • Guest
  • Jun 5 2018
  • Already exists
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  • Guest commented
    May 16, 2019 17:19


  • Guest commented
    May 17, 2019 15:34

    This does not already exist.  I'd like to request this idea be reinstated. 

    You can receive chargeback notifications in MX.  You can also view a report to see chargebacks.  But the chargeback advice letter, bank output package or even the case number cannot be viewed in MX.  

    I call at least daily to the FD chargeback number just to request chargeback docs for my clients.  It would be ideal if they could be made available online and MX would be the logical place for them.

    Perhaps theres a way to get this data into MX from