MX Merchant Ideas

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chargebacks should be attached in MXM so that we can pull ourselves

  • Guest
  • Jun 5 2018
  • Already exists
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  • Ariel Douglas Douglas commented
    15 Nov, 2022 08:36am

    When a customer disputes a charge on their credit card, it can be a big headache for the businesses involved.

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  • Guest commented
    13 Jul, 2022 07:53pm

    Agree! Furthermore, responding to retrievals and chargebacks from within MX would be an amazing feature.

  • Guest commented
    5 Mar, 2021 07:42am
  • Guest commented
    17 May, 2019 03:34pm

    This does not already exist.  I'd like to request this idea be reinstated. 

    You can receive chargeback notifications in MX.  You can also view a report to see chargebacks.  But the chargeback advice letter, bank output package or even the case number cannot be viewed in MX.  

    I call at least daily to the FD chargeback number just to request chargeback docs for my clients.  It would be ideal if they could be made available online and MX would be the logical place for them.

    Perhaps theres a way to get this data into MX from  

  • Guest commented
    16 May, 2019 05:19pm