FIX CHARGEBACK REPORT SO IT UPDATES STATUS

The chargeback report does not update the status of each chargeback so you don't know if you won or lost the dispute. This makes it impossible to do your company's accounting for each customer account. If you don't know the status of each chargeback you cannot attempt to collect on the ones that you lost. We have likely lost thousands of dollars because of not knowing which chargebacks were won and lost. This has been an issue since we started using this service. I'm sure there is other processors that have systems that can generate this information to avoid the type of leakage we have been experiencing.

Guest
Dec 29 2018

MX Merchant / Reporting

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Suzanne Morar Morar commented

8 Nov, 2022 11:45am

A FIX CHARGEBACK REPORT can be a valuable tool for tracking and managing your customer service issues. The report updates quickly so you can always see the status of your chargebacks.
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Jerrold Ankunding commented

18 Oct, 2021 10:29am

You can view the status of your chargeback via e-mail notifications and through your merchant portal. You will receive an initial e-mail notification informing you of the chargeback details.

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15 Oct, 2021 08:54am

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Cruz Champlin commented

14 Oct, 2021 05:11am

It depends on the complexity of the chargeback request and the issuer. The process of investigating a claim typically takes between four weeks and 90 days. However, you may have to wait months to see money back.

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Guest commented

24 Jan, 2019 02:30pm

This seems to be one of the only issues for my merchants as well. Recommend it goes to the front of the developer road map...

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