MX Merchant Ideas

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The chargeback report does not update the status of each chargeback so you don't know if you won or lost the dispute. This makes it impossible to do your company's accounting for each customer account. If you don't know the status of each chargeback you cannot attempt to collect on the ones that you lost. We have likely lost thousands of dollars because of not knowing which chargebacks were won and lost. This has been an issue since we started using this service. I'm sure there is other processors that have systems that can generate this information to avoid the type of leakage we have been experiencing. 

  • Guest
  • Dec 29 2018
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  • David Peterson commented
    24 Jan, 2019 02:30pm

    This seems to be one of the only issues for my merchants as well. Recommend it goes to the front of the developer road map...