MX Merchant Ideas

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The receipt that gets emailed needs to have the customers name on it.

When a charge is done and email receipt clicked to be sent automatically it does not have the customers name on it even though I have typed the customers name in.  If I print a receipt off of  MX Merchant the customers name is there, but in order for the customer to get that I need to print it, scan it and resend it by email.  That is not efficient. My customers pay dues for multiple people and they need to see on the receipt who the payment is for.  MX Merchant 4 had a MARVELOUS receipt that contained all the necessary information including the customer name and it could be sent automatically without printing, scanning and resending.  An email to get my phone  number so we could discuss this would be very much appreciated. 

  • Guest
  • Dec 16 2016
  • Shipped
  • Mar 20, 2017

    Admin Response

    Great news, this idea has been completed and will now be seen when you use MX Merchant! The customer name will now show regardless of how a receipt is sent, this includes the BCC option in receipt settings that automatically get sent.

    Please note that a customer name must have been provided/linked when completing the payment or the card must have been swiped in order for the customer name to appear on the receipt. 

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  • Guest commented
    December 19, 2016 19:47

    This is crazy that it "needs more votes".  The awesome receipt that printed from MX4 is the whole reason I switched from a terminal to the virtual merchant.  Count me in for a vote of 500!!! 

  • Admin
    Allie Klarman commented
    December 19, 2016 20:44

    Hello, 

    Thank you for your idea, we are currently changing our entire process to use this new amazing ideas portal. In an effort to transition all of our ideas over to this new portal, all new ideas are asked for more votes this has nothing to do with the value of your idea but rather a way for us to regroup for our planning process to better understand what the mass users are most interested in. We appreciate you taking the time to submit your idea and your understanding. Please keep an eye out in your inbox as we are constantly developing on these amazing ideas and updating them based on votes as well as our internal guidelines. 

    Warm regards,

    Allie Klarman

  • Alecia Keegan commented
    February 15, 2017 16:46

    I agree with this.  When I do my monthly billing to Merchants, I have to hand write their name on the Receipt, so I know who it belongs to, should I or my boss need to review any charges.

  • Colleen Walski commented
    March 25, 2017 16:37

    This is not fixed at all...  I'm online now and viewing the receipt and it's the same problem reported in all of these New Idea discussions...  

  • Colleen Walski commented
    March 25, 2017 16:38

    Please count my comment in for another 5,000 votes to get this fixed ASAP or I'm moving on to another merchant.

  • Chuck Kim commented
    March 5, 2018 13:44

    The emailed receipts need to have the clients name on it.